Shop new arrivals

Returns & FAQ

Last Updated: December 27, 2025

Returns & FAQ


Our Guarantee We want to make sure you love our products. Quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it.
Because our products are made to order, we do not accept general returns or sizing-related returns. We strictly produce what is ordered to minimize waste.

Damaged Items & Quality Issues

If you receive an item with a print error or damage, we will make it right.

  1. Take clear photos of the product on a flat, well-lit surface.
    Please ensure the tag and the error are clearly visible.

  2. Email the photos and your order number to contact@support.joshauzof.com.

  3. Our support team will review the issue and issue a replacement or refund immediately.

Cancellations

Product Orders All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the "Edit Order" link provided in your confirmation email.

  • You can edit/cancel your order at any time before it goes to production.

  • Once the order has gone to production, we cannot cancel it as the item is already being made.

Donations and Tips Donations and tips are non-cancellable and non-refundable.

Shipping & Delivery Issues

Wrong Address / Return to Sender Please double-check your shipping address at checkout. If a package is returned to us because the address provided was incorrect or incomplete, you will be responsible for the shipping cost to resend the item. We cannot offer refunds for items returned due to an incorrect address.

Lost or Stolen Packages We are not responsible for packages that have been marked as "Delivered" by the carrier. If your tracking says delivered but you cannot find it, please check with neighbors or contact your local post office immediately. We will assist you with tracking information, but we cannot issue refunds or replacements for packages confirmed as delivered.

Refunds Policies

Product Orders Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with verified quality issues.

  • PayPal Refunds: Processed within 24 business hours.

  • Credit Card Refunds: Show back up in your bank account within 7 to 10 business days, depending on your bank.

Digital Goods & Locked Messages Locked messages and digital downloads are non-refundable. If you have issues accessing a file after payment, please contact us at contact@support.joshauzof.com and we will troubleshoot the issue for you.

International Orders

We ship globally. However, international orders may be subject to import taxes, duties, and other customs charges.

  • These charges vary by country and are not calculated at checkout.

  • You are responsible for any customs fees imposed by your country.

  • Jo's Hauz of Ltd. cannot refund shipping costs for packages refused due to unpaid customs fees.

Payment & Merchant Info

Accepted Payment Methods We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, Klarna/AfterPay.

Merchant of Record This storefront is operated by Jo's Hauz of Ltd. Secure checkout and backend order processing are provided by Fourthwall, Inc.

For order support, please contact: contact@support.joshauzof.com