JOs HAÜZ

PRIVACY POLICY

Last Updated: December 27, 2025

This Privacy Policy describes the practices of Jo's Hauz of Ltd. (“we,” “our,” and “us”) with respect to the Personal Information we collect from or about you when you visit or make a purchase from the online storefront (the “Site”) located at joshauzof.com.

The Site and its underlying technology are provided by Fourthwall, Inc. (“Platform Provider”). We utilize their technology to facilitate secure transactions, host our storefront, and assist with customer support operations.

1. INFORMATION WE COLLECT

We collect information to fulfill your orders, prevent fraud, and improve your experience.

A. Personal Information You Provide:

• Account Information: Name, email address, password (stored in encrypted format), and transaction history.

• Purchase Information: Name, shipping address, billing address, phone number, and payment details. (Note: We do not store full credit card numbers; these are processed directly by secure third-party vendors like Stripe or PayPal).

• Communications: Content of messages you send to our support team.

B. Information Collected Automatically:

• Log Data: IP address, browser type, time zone, and date/time of access.

• Device Information: Device type (mobile/desktop), operating system, and unique identifiers (e.g., IDFA or Android ID).

• Cookies & Analytics: We use cookies, pixel tags, and similar technologies to track how you interact with the Site. This helps us recall your cart items and analyze traffic.

C. Information from Third Parties: We may receive information about you from third parties, such as payment processors (for fraud protection) or social media platforms if you interact with our accounts there.

2. HOW WE USE PERSONAL INFORMATION

We use your data for the following legitimate business purposes:

• Service Delivery: To process payments, ship products, and provide order confirmations.

• Customer Support: To resolve issues with orders, returns, or defective products.

• Fraud Prevention: To protect the safety and integrity of our business and the Platform.

• Marketing (with Consent): To send you emails about new products, drops, or updates from us.

• Compliance: To satisfy legal obligations (e.g., tax laws, subpoenas).

3. DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal data to data brokers. We disclose Personal Information only in the following circumstances:

• Platform Provider: We share data with Fourthwall, Inc., which acts as a Data Processor providing the hosting, security, checkout infrastructure, and customer support ticketing systems.

• Service Providers: We share necessary data with vendors who perform services on our behalf, including Payment Processors (Stripe/PayPal), Fulfillment Centers, and Shipping Carriers (USPS/UPS/DHL).

• Legal Compliance: We may disclose information if required by law enforcement or to protect our legal rights.

• Business Transfers: If our business undergoes a merger, acquisition, or sale of assets, customer data may be transferred as part of that transaction.

4. COOKIES AND ONLINE ANALYTICS

We use third-party analytics services (such as Google Analytics) to help us understand how you use the Site. These vendors may use cookies and other tracking technologies.

• Opt-Out: You can opt out of Google Analytics here: Google Analytics Opt-Out.

• Do Not Track: We do not currently respond to browser "Do Not Track" signals as there is no industry standard.

5. YOUR RIGHTS (STATE & INTERNATIONAL)

Depending on your location, you have specific rights regarding your data.

A. For Colorado Residents (CPA): Since we are based in Colorado, you have the right to:

• Confirm whether we are processing your personal data.

• Access, correct, and delete your personal data.

• Obtain a portable copy of your data.

• Opt-out of targeted advertising.

B. For EEA/UK Residents: We act as the Data Controller of your information. Our legal basis for processing includes Contractual Necessity (to fulfill your order), Legitimate Interests (fraud prevention), and Consent (marketing).

C. For California Residents (CCPA/CPRA): This section provides the specific disclosures required by California law.

• Categories Collected: Identifiers (Name, Email), Commercial Info (Purchase History), Internet Activity (Browsing History), Financial Info (Payment Tokens), and Sensitive Info (Login Credentials).
  
  

• Right to Know/Access: You may request the specific pieces of personal information we have collected about you.

• Right to Delete: You may ask us to delete your personal information, subject to legal exceptions (e.g., tax records).

• Right to Correct: You may ask us to fix inaccurate data.

• Right to Opt-Out of "Sale/Sharing": We do not sell data for money. However, using analytics cookies (like Google) may be considered "sharing" under California law. You may opt out by blocking cookies or emailing us.

• Notice of Financial Incentives: We may offer discounts (e.g., 10% off) in exchange for your email. You can opt-out at any time by unsubscribing.

How to Exercise Your Rights: To submit a request regarding any of the rights listed above, please email us directly: support@joshauzof.com

6. CHILDREN’S PRIVACY

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately to have it removed.

7. DATA RETENTION

We retain your Order Information for our records to comply with tax and auditing laws (generally up to 7 years). Marketing data is retained until you unsubscribe.

8. SECURITY

We protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, as no electronic transmission or storage of personal information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.

9. INTERNATIONAL DATA TRANSFER

If you are visiting from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located. By using the Site, you consent to this transfer.

10. CONTACT US

For questions about this Privacy Policy, to exercise your privacy rights, or for assistance with your order:

Jo's Hauz of Ltd. Email: support@joshauzof.com